Springboard gives DTC and CPG brands a handpicked customer service team of North America-based stay-at-home parents, backed by AI-powered efficiency. We handle hiring, training, QA and management. You handle growth.
We only work with CPG and ecommerce brands, so our agents already speak your language and know your tech stack from day one.
Hiring, training, management, QA, taxes and benefits are all on us. Your team scales up whenever your ticket volume does.
Smart automation and faster response times, without losing the warmth and personal touch that sets great customer service apart.
Springboard is a hybrid of staffing agency and CX agency, with Canada and USA-based agents who have at least two years of customer service and CPG experience.
Share your volume and channels and we will map out the right team for your brand.